Terms & Conditions SureWin168 – A Complete Guide for Malaysian Players

1Definitions & Interpretations

In this Terms & Conditions document, the following words and expressions carry the meanings defined below, unless the context requires otherwise:

2Account Registration

To become a SureWin168 member, you must meet all of the following eligibility requirements and comply with the prescribed registration procedure.

2.1 Eligibility Requirements

• You must be at least 18 years on the date of registration.
• You must be an individual who resident in Malaysia.
• You are not currently enrolled in any self-exclusion programme or subject to any betting prohibition.
• You are not representing any third party or business entity – registration is for personal use only.

2.2 One Account Only

Each individual is only permitted to hold one (1) SureWin168 account. Multiple account registrations by the same individual are strictly prohibited. SureWin168 reserves the right to suspend and close all duplicate accounts and to forfeit any associated balances or winnings.

2.3 Accurate Information

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. SureWin168 reserves the right to request identity verification at any time. Providing false information may result in account suspension and withheld withdrawals until verification is completed.

2.4 Identity Verification (KYC)

SureWin168 may require you to submit proof of identity (MyKad or passport) before processing withdrawals above a certain limit. This is standard industry practice and is in place to protect your financial security.

3Deposits & Payments

3.1 Deposit Methods

SureWin168 accepts deposits via the following Malaysian payment methods only:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Transfer: DuitNow (ID / QR)
• Online Banking (FPX): Maybank2u, CIMB Clicks, Public Bank Online, RHB Now, and other major Malaysian banks

3.2 Deposit Limits

3.3 Deposit Verification

Deposits are typically credited to your SureWin168 account within 30 seconds. If your deposit has not been credited after 30 minutes, please contact SureWin168 customer support with proof of your transaction.

4Withdrawal of Winnings

4.1 Withdrawal Requirements

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals may only be made to a bank account or eWallet registered in the same SureWin168 member's name.
• Members must have completed the KYC verification process before withdrawals exceeding RM 5,000 processed.
• Any active bonus must be fully wagered through before a withdrawal of the related balance is permitted.

4.2 Processing Time

SureWin168 processes withdrawal requests within 15 minutes to 1 hour for most cases. Withdrawals requiring additional security verification may take up to 24 hours. No withdrawal fees are charged by SureWin168.

5Bonus & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by SureWin168 are subject to their respective specific terms. The general terms applicable to all bonuses are as follows:

• Bonuses are for one member only – sharing or transferring bonuses between accounts is strictly prohibited.
• Wagering requirements must be completed within 30-day period from the date the bonus is credited, unless otherwise stated.
• SureWin168 reserves the right to withdraw any bonus suspected of being obtained through fraud or abuse.
• Members are only eligible to claim one (1) welcome bonus per account lifetime.

5.2 Wagering Requirements

Wagering requirements determine how many times you must wager the bonus amount before it can be withdrawn. Requirements vary by bonus type:

5.3 Bonus Abuse Prohibition

SureWin168 strictly prohibits bonus abuse in any form, including but not limited to:

• Opening multiple accounts to claim the same bonus more than once.
• Using automated software (bots) to manipulate wagering requirements.
• Placing opposing bets (arbitrage) to fulfil wagering requirements without genuine risk.
• Sharing account information with others for the purpose of exploiting promotions.

6Betting Rules

6.1 General

All bets accepted and confirmed by the SureWin168 system are final and cannot be voided once a match or game has started. Please review your bet details carefully before confirming.

6.2 Betting Limits

• Minimum bet: RM 1 for most markets.
• Maximum bet limits vary by bet type, sport, and market – limits are displayed on each market.
• SureWin168 reserves the right to set individual betting limits for any member based on their risk profile.

6.3 System Errors & Odds

SureWin168 reserves the right to void any bet accepted as a result of a technical error, odds error, or exceptional circumstances. In such cases, the full stake will be refunded to the relevant member's account.

6.4 Sports Betting & Special Events

For Sports Betting — including Malaysia Super League football, EPL, badminton, IPL cricket, and e-sports — bet outcomes are determined based on the official results issued by the relevant governing body. Any result that is subsequently amended by that governing body after initial settlement will be adopted by SureWin168 at the discretion of management.

7Account Security

The security of your SureWin168 account is a shared responsibility between our platform and you as a member. Your obligations are as follows:

• Use a strong password (at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols).
• Never share your password or login credentials with anyone.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account when using a shared device.
• Report to SureWin168 immediately if you suspect any unauthorised activity on your account.

8Prohibitions & Restrictions

The following actions are strictly prohibited on the SureWin168 platform and may result in immediate account closure:

• Use of automated software, bots, or scripts to manipulate games or systems.
• Colluding with other players to defraud the platform or other players.
• Money laundering or any suspicious financial activity.
• Rebranding or copying any SureWin168 platform content without written permission.
• Opening an account using a false identity or another person's identity.
• Exploiting any bugs or technical vulnerabilities in the platform for unfair advantage.
• Placing bets while intoxicated, under duress, or otherwise unable to make sound decisions.

9Responsible Gaming

SureWin168 is committed to responsible gaming and the well-being of all our members. Our platform provides the following tools to help you manage your betting habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a cap on the maximum amount you can lose within a given period.
• Play Break: Temporarily suspend your access to the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account — this decision is final for the selected period.

For more information, please visit the Responsible Gaming us. If you need immediate assistance, contact the SureWin168 support team via 24/7 live chat.

10Liability Limit

SureWin168 is not liable for any losses, damages, or claims arising from:

• Internet service disruptions, power outages, or circumstances beyond SureWin168's control.
• Bet outcomes resulting from incorrect information or inaccurate interpretation by the member.
• Losses arising from unauthorised use of your account due to a security lapse on your part.
• Any financial or personal decisions made based on your use of the SureWin168 platform.

11Account Closure

11.1 Closure by Member

You may close your SureWin168 account at any time by contacting our customer support. Any remaining balance (excluding bonuses that have not met the wagering requirements) will be returned to you via your registered payment method.

11.2 Closure by SureWin168

SureWin168 reserves the right to suspend or close any account, with or without prior notice, if:

• A member breaching any terms in this document.
• Fraudulent activity, money laundering, or bonus abuse is detected.
• The member's identity cannot be verified upon request.
• Accounts inactive for more than 12 consecutive months.

12Disputes & Complaints

If you have any dispute regarding game results, transactions, or SureWin168 services, the following procedure must be followed:

• Step 1: Contact SureWin168 customer support via live chat or email support@surewin168.ws within 72 hours from the date of the incident.
• Step 2: Submit relevant evidence – screenshots, transaction IDs, or the applicable bet details.
• Step 3: The SureWin168 management team will investigate and respond within 5 business days.
• Step 4: SureWin168 management's decision upon completion of an investigation is final and binding.

13Amendment of Terms & Conditions

SureWin168 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon being published on the platform.

It is your responsibility to review this page periodically to stay informed of the latest version of SureWin168's Terms & Conditions. Continued use of our platform following any amendment constitutes your acceptance of the revised terms.

The last updated date is shown at the top of this page. If you do not agree with any changes, you have the right to close your account following the procedure outlined in Section 11.

14Contact Us

If you have any questions regarding these SureWin168 Terms & Conditions, please contact us through the following channels: