SureWin168 takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information.
Six core principles that guide how SureWin168 handles the personal data of every Malaysian member.
All data transmitted between your device and SureWin168 servers is encrypted using 256-bit SSL encryption — the same highest-level security standard used by Malaysia's leading banks.
SureWin168 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent.
You have the right to access, correct, download, or delete your personal data at any time. Requests will be processed within 14 business days.
Your data is stored on servers protected by strict access controls, intrusion detection systems (IDS), and regular backups to ensure data availability and security.
SureWin168 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out in accordance with the guidelines set under Malaysian law.
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Note: This Privacy Policy forms part of the agreement between you and SureWin168. By using the SureWin168 platform, you agree to the data processing terms set out herein. Please contact us if you have any questions.
SureWin168 is an online Sports Betting and casino platform operating exclusively for the Malaysian market. We understand that trust is the foundation of every relationship between a platform and its users. One of the key ways we build that trust is by being transparent about how we handle your personal information.
This Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). It sets out in detail what data we collect, why we need it, how it is used and protected, and what rights you have in relation to that data.
When you register a SureWin168 account, make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, or simply browse our platform – you share certain information with us. This Privacy Policy explains what we do with that information.
Scope of this Policy: The SureWin168 Privacy Policy applies to all users of our platform, including visitors, registered members, prize winners and any individual who interacts with SureWin168 services in any capacity.
SureWin168 collects various types of information depending on how you interact with our platform. Below is a full breakdown of the data categories we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number, gender | Identity verification (KYC), legal compliance |
| Contact Information | Phone number, email address, state of residence in Malaysia | Account communications, customer support |
| Financial Information | Bank account number, eWallet number (TNG/GrabPay), transaction history in RM | Processing of deposits and withdrawals |
| Login Information | Username, password (encrypted), session records | Account security, identity verification |
| Personal Preferences | Favourite game types, personal deposit limits, notification settings | User experience improvements |
When you use the SureWin168 platform, our systems automatically record the following technical information:
In certain cases, SureWin168 may receive your information from trusted third parties, such as:
SureWin168 uses your personal data for lawful and transparent purposes. We will never use your data for any purpose not stated in this document without obtaining your consent first.
SureWin168 processes your personal data on a robust legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA):
You may withdraw your consent at any time by contacting us. However, doing so may affect SureWin168's ability to provide certain services to you.
SureWin168 does not sell your personal data to any party. However, we may share your information with the following categories of third parties under limited and controlled circumstances:
We work with carefully selected service providers to support SureWin168 platform operations. They receive only the data necessary for their specific tasks and are bound by strict confidentiality agreements:
SureWin168 may disclose your information to Malaysian authorities where required by law, court order, or valid legal process — including to the Malaysian Communications and Multimedia Commission (MCMC) or relevant enforcement agencies.
Our Commitment: Every instance of data sharing is conducted on a strictly need-to-know basis. All third parties we share data with are bound by data protection agreements requiring them to safeguard your information to the same standard as SureWin168.
The SureWin168 platform uses cookies and similar technologies to enhance your experience, maintain session security, and understand how our platform is used.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and basic language preferences | Session only |
| Functional Cookies | Storing your preferences such as favourite game types and display settings | 30 days |
| Analytics Cookies | Understanding how the platform is used in aggregate (anonymised data) for improvement purposes | 90 days |
| Security Cookies | Detecting suspicious activity, preventing unauthorised access, and keeping your account secure | Session only |
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect core SureWin168 platform functions, including the ability to log in or process transactions securely.
SureWin168 continually invests in security infrastructure to ensure your personal data is always protected. Our technical and organisational security measures include:
While we take extensive security measures, no system is 100% secure. You also play an important role by keeping your password and devices safe. Contact us immediately if you suspect any unauthorised activity on your SureWin168 account.
SureWin168 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by Malaysian law.
| Data Type | Retention Period | Justification |
|---|---|---|
| Active Account Information | For the duration of active account | Ongoing service operations |
| Financial Transaction Records | 7 years after the transaction | Malaysian tax and financial legal requirements |
| KYC/Verification Records | 5 years after account closure | Malaysian AML/CFT Requirements |
| Communication Logs | 2 years | Dispute resolution and customer support |
| Analytics Data | 90 days (anonymised aggregate data) | Platform improvements |
| Inactive Accounts | Deleted 12 months after inactivity | Data minimisation |
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any specific individual.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by SureWin168:
How to Submit a Request: To exercise any of the above rights, contact the SureWin168 Data Protection Officer by email privacy@surewin168.ws or via in-platform live chat 24/7. We will process your request within 14 business days.
SureWin168 takes child protection very seriously. Our platform is not intended for individuals under the age of 18, and we do not knowingly collect their personal data.
The SureWin168 registration process requires age verification. If we discover that a child's personal data has been collected without proper age verification, we will immediately delete that data and close the account in question.
If you believe your child or someone under 18 has registered on SureWin168, please contact us immediately at privacy@surewin168.ws and we will take immediate action.
The SureWin168 platform may contain links to third-party websites or services in certain contexts. SureWin168's Privacy Policy does not apply to those platforms.
SureWin168 is not responsible for the privacy practices or content of any third-party platforms. We recommend reading the privacy policy of each platform you visit separately.
SureWin168 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or service enhancements.
When significant changes are made, we will notify you via:
The "Last Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the SureWin168 platform following any changes constitutes your acceptance of the updated Privacy Policy.
For any questions, concerns, or requests relating to SureWin168's Privacy Policy or the processing of your personal data, please reach out to us through the following channels:
Quick answers to the privacy questions most frequently asked by SureWin168 members.
Knowing how we protect your data means you can play with greater confidence. Register now and enjoy a safe, enjoyable betting experience.